The scope of this scheme is the supply, design, installation, set to work, commissioning and handover of the Microgeneration technologies. This scheme is open to companies involved in the supply, design, installation, set to work and commissioning of Microgeneration systems and technologies.
The assessment takes the form of an independent,two-part assessment, normally conducted on the same day, this may be carried out by more than one assessor. Firstly an assessment of the company policies and procedures is carried out at the company headquarters, followed by at least one example installation site to ensure that the work is being undertaken in accordance with the company procedures.
Assessment begins with an opening meeting outlining the structure of the assessment for the day(s) the purpose of the assessment, the reporting method and the timing of the installation site to be visited. At the end of the day(s) a closing meeting will be carried out giving feedback on the assessment and the next steps.
The assessment of policies and procedures is carried out using document “MCS001 – Installer Certification Scheme Requirements”. This document contains 19 clauses (in Appendix A) with which the installer’s quality control systems are assessed against. Some of the requirements of MCS001 are included in ISO 9001 ‘Quality Management Systems’ (QMS), therefore if your organisation currently operates a QMS then you may already have many of the required procedures in place.
As a minimum Action Renewables will ensure the installation contractor has addressed the requirements detailed in MCS001 through documented procedures and systems. A summary of the requirements is detailed below. (Please note this is only a summary, you must read the full MCS001 and applicable MIS standard).
|Clause Title||Summary of requirements|
|1. Quality Management system||Installation company must operate procedures describing how the supply, design, installation, commissioning and hand over of micro-generation systems is done- if not in place an assessment cannot take place. Provide an index to the document. Must have issue no and date.The company must be a member of the REAL Assurance consumer protection scheme – see http://www.realassurance.org.uk/ for details on membership.|
|2. Company Responsibilities||You must have a named nominee to control all activities in scope of the MCS. Document who is responsible for each activity and their deputy e.g. organisation chart.|
|3. Internal review||Nominee must conduct at least quarterly reviews with relevant staff members to review the effect of the procedures and deal with problems. If sole trader, you must still document a review of the QMS, using the agenda in MCS001 Appendix A.|
|4. Corrective & Preventive Action||Have procedure for corrective and preventive action for problems that arise via e.g. complaints, health & safety, non conforming products etc.|
|5. Document control||Master list of docs including procedures. All docs should be identified with issue no, date, page numbers and approval. Detail how new docs communicated and old ones removed. Include procedure for backing up computer documents and records.|
|6. External Documents||External documents must be maintained e.g. up to date MCS & MIS docs and other guides & standards relevant to the certified technology. Documented mechanism for ensuring that these are up to date e.g. check at internal review. (electronic copies of documents are ok).|
|7. Software Control||If using software for calculations or verification, procedure must be in place to make sure the latest version is being used.|
|8. Contracts and customer requirements||Contracts for sale and installation shall only be between a certified MCS company and the customer. Any MCS work carried out by a subcontractor should satisfy Clause 10 below. If you obtain sales leads from a third part the third party must comply with the MCS standards and the REAL consumer code.Company shall have procedures for handling enquiries, producing quotes and accepting orders/contracts. You must give the customer the estimate of energy use as per the relevant MIS standard before customer decides. Company must ensure they have the resources to carry out the work, the responsibility for planning and building control is defined and there is a process for managing amendments to orders.|
|9. Purchasing||Company must identify all suppliers of designs, goods and services required for an installation on a master list, and include procedure for reviewing, adding to and removing from the list. Use of purchase orders should clearly identify the part etc being used.|
|10. Sub-contracting||In installations for private customers, work in the scope of the MCS carried out by a subcontractor shall be managed by a formal sub-contract agreement and detail that all work shall be carried out in accordance with the relevant technical standards. For new build and commercial installations, installation and commissioning can be undertaken by sub contractors however they must be managed by a contract, the certified contactor must assess a sample of installations and assumes responsibility at handover.|
|11. Inspection of goods received||Products and materials shall be checked to ensure correct products are supplied. Where products are rejected this should be recorded and they should be separated from use. Company must arrange replacement|
|12. Control of work in process||During the installation process inspections shall take place to ensure requirements of the standards are met e.g. an installation checklist. Commissioning and handover shall be in accordance with relevant installation standard. Company shall check all notifiable work under building regs is managed as agreed.|
|13. Test and measurement equipment||If any equipment used in the installation requires calibration, there must be a procedure for this and records kept for each item to indicate its calibration status, serial number, frequency of checking and evidence e.g. calibration certificate.|
|14. Storage handling, packaging and transportation||Company shall ensure that where storage, handing packaging and transportation of products takes place it should be in a manner that protects products.|
|15. Records||Company shall retain key records for minimum 6 years. Installation records shall contain surveys, quotes, orders/contracts, commissioning checks, certification, BC notifications, notifications to the MCS installation Database.|
|16. Complaints||You must have a procedure for managing complaints. Records of complaints and progress on resolving, corrective & preventive actions must be maintained e.g. in a complaints register. Complaints must be handled in accordance with the requirements of the consumer code (REAL Code)|
|17. Training and competence||All staff involved in installation, set to work and/or commissioning must have adequate training i.e. a recognised installation qualification. Training records must be held for each employee, detailing the training received, training body and be signed by the employee. Certificates should be held. Must have a record detailing the MCS related activities each person is approved for based on their competence e.g. design, survey, installation, commissioning. Refer to relevant standards.|
|18. Health & safety||Company must have a Health & Safety Policy and risk assessments for each activity involved in the installation.|
|19. Audit testing (installation technical inspection)||Provide details of recent or current installations to Action Renewables. Installer shall arrange access to the installation selected by the assessor. For surveillance assessments, Action Renewables shall access the MCS Installation Database and select an installation for inspection.|
Refer to the Supporting Documents section to download the full document – ‘MCS001 General requirements for the scheme’ and also select the appropriate technology specific standard e.g. ‘MIS3001 Solar Thermal’.
Under the terms of the MCS (see Clause 1 above), all applicants are required to sign up to a Consumer Code of Practice that has been approved by the Office of Fair Tradings (OFT) Consumer Code Approval Scheme. At the present time, the REAL (Renewable Energy Assurance Ltd) Assurance Scheme is the only organisation that offers a Consumer Code that meets the OFT Consumer Code Approval for Renewable Energy. The REAL Assurance Scheme was set up by the Renewable Energy Association in the UK. Their aim is to guarantee a high quality experience for consumers wishing to buy or lease small-scale energy generation systems for their homes. The Scheme has produced an information leaflet which is recommended for consumers considering installing renewables. Click here to download the leaflet. More information can be found on the REAL website, in particular installers must ensure that they comply with the Consumer Code.
Accredited Certification Body – A body that undertakes the assessment of microgeneration installers in accordance with the requirements of this scheme and is accredited to do so in accordance with EN 45011 by UKAS or an equivalent (i.e. a member of the international Accreditation Forum (IAF) Multilateral Recognition Arrangement (MLA).
Certified Contractor – An MCS Certified comapany that is responsible for all of the following activities: supply, design, or design review, installation, set to work and commissioning microgeneration systems and technologies.